Customer Service
EHP Customer Service Topics and Contacts
| PRIME CUSTOMER SERVICE | ||
|---|---|---|
| Non-HIPPA benefit related questions | Prime Customer Service | EHP@primehealthcare.com |
| For authorization information and referral status questions | Prime Customer Service | 877-234-5227 |
| Tier 1 Provider contracts and directory | Network Development | EHPprovidercontracts@primehealth.com |
| Prime Authorization Service (PAS) tool | Data Analytics | PASLOGIN@primehealthcare.com |
| KEENAN CUSTOMER SERVICE | ||
| Member eligibility, copay, co-insurance, deductible, EOB questions, benefits fax back for Providers | Keenan Customer Service | 888-773-7218 |
| Medical Appeals | Keenan Customer Service | Phone: 888-773-7218, Fax: 310-533-5755 |
| OPTUM RX CUSTOMER SERVICE | ||
| Pharmacy benefit questions | Optum RX Customer Service | 866-339-3731, https://www.optumrx.com/ |
| Pharmacy Prior authorizations and appeals | Slate Rx | 844-643-7554, https://slate-rx.com// |