Customer Service

EHP Customer Service Topics and Contacts

PRIME CUSTOMER SERVICE
Confirm or change your PCP, Non-HIPAA related questionsPrime Customer ServiceEHP@primehealthcare.com
Referral status, urgent services, eligibilityPrime Customer Service EHP@primehealthcare.com or 877-234-5227
Benefit-related questionsBenefitsEHPbenefits@primehealthcare.com
Urgent referral status, discharge planning, and hospital transfersUtilization Management EHP@primehealthcare.com
Tier 1 Provider contracts and directoryNetwork Development EHPprovidercontracts@primehealth.com
Prime Authorization Service (PAS) tool
Data Analytics EHP@primehealthcare.com
KEENAN CUSTOMER SERVICE
Member eligibility, copay, co-insurance,
deductible, EOB questions, benefits fax
back for Providers
Keenan Customer Service888-773-7218
AppealsKeenan Customer ServicePhone: 310-533-5755, Fax: 888-773-7218
EXPRESS SCRIPTS CUSTOMER SERVICE
Pharmacy benefit questions and appealsExpress Scripts Customer Service 866-718-7955, TDD 800-899-2114 http://www.express-scripts.com/