Customer Service
EHP Customer Service Topics and Contacts
| PRIME CUSTOMER SERVICE | ||
|---|---|---|
| Confirm or change your PCP, Non-HIPAA related questions | Prime Customer Service | EHP@primehealthcare.com |
| Referral status, urgent services, eligibility | Prime Customer Service | EHP@primehealthcare.com or 877-234-5227 |
| Benefit-related questions | Benefits | EHPbenefits@primehealthcare.com |
| Urgent referral status, discharge planning, and hospital transfers | Utilization Management | EHP@primehealthcare.com |
| Tier 1 Provider contracts and directory | Network Development | EHPprovidercontracts@primehealth.com |
| Prime Authorization Service (PAS) tool | Data Analytics | PASLOGIN@primehealthcare.com |
| KEENAN CUSTOMER SERVICE | ||
| Member eligibility, copay, co-insurance, deductible, EOB questions, benefits fax back for Providers | Keenan Customer Service | 888-773-7218 |
| Appeals | Keenan Customer Service | Phone: 310-533-5755, Fax: 888-773-7218 |
| EXPRESS SCRIPTS CUSTOMER SERVICE | ||
| Pharmacy benefit questions and appeals | Express Scripts Customer Service | 866-718-7955, TDD 800-899-2114 http://www.express-scripts.com/ |