Resources

Customer Service: Three Companies Serve You

Knowing who to call makes it easier to get the help you need.

Your Benefits Plan

Prime Customer Service: 877-234-5227
Prime EHP Website: ehp.primehealthcare.com
Prime provides authorization, coordinates referral and clinical care, and oversees
inpatient admissions. We also manage discharge planning, transfers, and clinical
disputes. Call anytime or email EHP@primehealthcare.com.
For urgent clinical needs, call Prime Customer Service anytime at 877-234-5227.

Your Benefits Manager

Keenan Customer Service: 888-773-7218
Call Center Support M-F 6:00 am to 5:00 pm PST
Keenan oversees Member eligibility, issues benefit verification for Providers, claims, appeals, copay, co-insurance, deductible, EOB questions, Provider Finder assistance and coordinates requests for duplicate medical ID cards.

Keenan MESA 24/7 Online Access: https://keenan-mesa.javelinaweb.com
After access is granted, log in anytime to see claims status, benefit summary, and eligibility status or request a new ID card or printable EOBs. Sign up for access at https://kenan.com/benefits

Your Pharmacy Benefits Manager

Express Scripts Customer Service: 866-718-7955,
TDD 800-899-2114
Administers our prescription drug plan.