Customer Service: Three Companies Serve You
Knowing who to call makes it easier to get the help you need.
Your Benefits Plan
Prime Customer Service: 877-234-5227
Prime EHP Website: https://ehp.steerhealth.io/
Prime provides authorization, coordinates referral and clinical care, and oversees
inpatient admissions. We also manage discharge planning, transfers, and clinical
disputes. Call anytime or email EHP@primehealthcare.com.
For urgent clinical needs, call Prime Customer Service anytime at 877-234-5227.
Your Benefits Manager
Keenan Customer Service: 888-773-7218
Call Center Support M-F 6:00 am to 5:00 pm PST
Keenan oversees Member eligibility, issues benefit verification for Providers, claims, appeals, copay, co-insurance, deductible, EOB questions, Provider Finder assistance and coordinates requests for duplicate medical ID cards.
Keenan MESA 24/7 Online Access: https://keenan-mesa.javelinaweb.com
After access is granted, log in anytime to see claims status, benefit summary, and eligibility status or request a new ID card or printable EOBs. Sign up for access at https://kenan.com/benefits
Your Pharmacy Benefits Manager
Express Scripts Customer Service: 866-718-7955,
Administers our prescription drug plan.
EHP Customer Service Topics and Contacts
|PRIME CUSTOMER SERVICE|
|Confirm or change your PCP, Non-HIPAA
|Prime Customer Service||EHP@primehealthcare.com|
|Referral status, urgent services, eligibility||Prime Customer Service||EHP@primehealthcare.com or 877-234-5227|
|Urgent referral status, discharge planning,
and hospital transfers
|Tier 1 Provider contracts and directory||Bhavya Manugunta||EHPprovidercontracts@primehealth.com|
|Prime Authorization Service (PAS) tool||Bhavya Manugunta||EHP@primehealthcare.com|
|KEENAN CUSTOMER SERVICE|
|Member eligibility, copay, co-insurance,
deductible, EOB questions, benefits fax
back for Providers
|Keenan Customer Service||888-773-7218|
|Appeals||Keenan Customer Service||Phone: 310-533-5755, Fax: 888-773-7218|
|EXPRESS SCRIPTS CUSTOMER SERVICE|
|Pharmacy benefit questions and appeals||Express Scripts Customer Service||866-718-7955, TDD 800-899-2114 http://www.express-scripts.com/|